Privacy Policy

1. Introduction

GrandResolve Inc., a Delaware nonprofit corporation ("GrandResolve," "we," "us," or "our"), is a nonprofit organization with charitable and educational purposes, working to strengthen responsible practices across talent, data, and infrastructure in the digital services industry. This Privacy Policy explains how we collect, use, share, and protect information when you visit grandresolve.org (the "Site"), apply for or hold membership, or otherwise interact with us.

By using the Site, you agree to the practices described in this Policy. If you do not agree, please do not use the Site.

2. Information We Collect

2.1 Information you provide directly

• Contact information (name, email address, organization, job title, phone number) when you reach out to us, sign up for updates, or apply for membership.
• Information submitted as part of a membership application, including organizational details and, where applicable, billing information for dues.
• Any other information you choose to share with us, such as by email or through a future contact form.

2.2 Information collected automatically

When you visit the Site, certain information may be collected automatically, such as IP address, browser type, device information, pages viewed, and the date and time of your visit.

2.3 Cookies and similar technologies

The Site may use cookies or similar technologies to support basic functionality and, if implemented, analytics.

3. How We Use Information

We use the information we collect to:

• Respond to inquiries and provide information about GrandResolve;
• Process and administer membership applications and renewals;
• Communicate with members, prospective members, funders, and partners, including updates about our work, with the ability to opt out of non-essential communications;
• Operate, maintain, and improve the Site;
• Support our mission-related research and industry benchmarking, using aggregated or de-identified data wherever possible;
• Comply with applicable law and protect the rights, safety, and property of GrandResolve and others.

4. How We Share Information

We do not sell personal information. We may share information:

• With service providers who perform services on our behalf (for example, email, hosting, payment processing, or membership management platforms), under obligations to protect it;
• With professional advisors, such as legal or financial advisors;
• If required by law, regulation, legal process, or governmental request;
• In connection with a merger, reorganization, or similar transaction involving GrandResolve;
• With your consent or at your direction.

Where we publish industry research, benchmarks, or standards, we do so using aggregated or de-identified information and do not disclose individual personal information without consent.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to maintain membership records, meet legal and accounting requirements, and resolve disputes.

6. Your Rights and Choices

Depending on where you are located, you may have rights regarding your personal information, which can include the right to access, correct, delete, or restrict our use of your information, and to opt out of certain communications or data uses. This may include rights under frameworks such as the EU/UK General Data Protection Regulation (GDPR) and other applicable state or national laws.

To exercise any of these rights, please contact us at privacy@grandresolve.org. You may opt out of non-essential email communications at any time using the unsubscribe link in those emails, or by contacting us directly.

7. Data Security

We take reasonable measures designed to protect personal information from loss, misuse, and unauthorized access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

Given the global nature of our work, information we collect may be transferred to, stored, and processed in countries other than your own, including the United States.

9. Children's Privacy

The Site is intended for a professional and organizational audience and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

10. Third-Party Links

The Site may contain links to third-party websites, including member organizations, partners, or social media platforms. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the date at the top. Your continued use of the Site after changes take effect constitutes acceptance of the revised Policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

See also our Terms of Use.